RV Rental Marketing
“We have been working with Nicole for about 10 months. What we appreciate is the comprehensive nature of her work. Taking a solutions approach, looking at the business through the entire customer experience, determining what solutions to apply in-store, and assisting in implementing those solutions. Thanks, Nicole.” – Walt Williams, President, Suncoast RV Rental & Management Introduction As Suncoast RV Rental & Management neared its monumental 10th anniversary, the company envisioned a fresh brand image and enhanced customer engagement. This was when the Brand NV Team entered the scene, offering a holistic approach that encompassed every touchpoint of the customer journey. Approach Deep Dive Analysis: The Brand NV Team began with an exhaustive study of Suncoast RV’s operations, interviewing past customers to gain genuine insights. Branding Revamp: Recommendations spanned from updating the company logo to redesigning their application forms for clarity and user-friendliness. Strengthening Online Reputation: Recognizing the power of Google reviews, Brand NV worked with Suncoast RV Rental to strategize a consistent method to garner feedback from contented renters. This initiative helped overshadow a few adverse comments, providing a more balanced reflection of Suncoast RV’s services. Engaging & Informative Content: The Brand NV Team proposed and aided in the development of instructional videos. These easy-to-understand clips addressed common queries like sewage disposal and awning operations, thus curbing the frequency of post-business-hours assistance calls. This