#10 Dr. Jerry Copeland on Running a Successful Pediatric Dentistry Practice

In this episode of Create Brand NV, Nicole Alicea sits down with Dr. Jerry Copeland, a pediatric dentist based out of Tampa, FL, to discuss the essential elements of running a successful pediatric dentistry practice. Dr. Copeland shares his experience purchasing an existing practice and integrating into the existing team while creating a new positive culture.

We delve into the challenges Dr. Copeland faced and the innovative solutions he implemented to create a delightful patient and parent experience. From hiring best practices to marketing strategies, we explore the key components required to build and grow a thriving pediatric dentistry practice.

Whether you’re a practicing dentist, business owner, or simply curious about what it takes to run a successful healthcare practice, this episode offers valuable insights and practical tips you won’t want to miss!

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#39 Unlocking AI’s Potential in Review Management with George Swetlitz of Right Response AI

Nicole Alicea interviews George Swetlitz, co-founder of Right Response AI, about leveraging AI for review responses and sentiment analysis. They discuss the challenges of scaling review management across multiple locations, the importance of helpful and personalized responses. Takeaways: – More people today read reviews than visit websites. – Responses to reviews are for prospective customers, not just the reviewer. – AI can enhance personalization in customer interactions. – The ideal review response should be helpful and informative. – Negative reviews can be addressed with empathy and solutions. – HIPAA compliance is crucial for healthcare review responses. – Establishing value in review management is essential for client buy-in. – AI can optimize review requests to increase customer engagement. – Data analysis is key to making informed business decisions. – Hiring the right team members is often a matter of luck and fit. Chapters: Introduction to RightResponse AI and George Swetlitz The Importance of Online

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#33 Baycare’s Mission and Ethics, with Anthony Koffman, FACHE

Anthony Koffman, Mission and Ethics Director at BayCare Health System, discusses BayCare’s rich history and legacy, and how Mission and Values guide daily operations—from business decisions to community programs. We also discuss ethics in healthcare, sharing stories of tough decisions regarding patient care, such as organ donation and end-of-life matters. Anthony also introduces us to BayCare’s four-quadrant ethics matrix, used to make tough decisions when faced with ethical dilemmas. Produced by David “Fingers” Bell and hosted by Nicole Valentin Alicea.

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